Shipping policy
🚚 Shipping and Delivery Policy
When will I receive my order?
Once your order is complete, a confirmation email will be sent to the email address linked to your account. Orders are typically dispatched within 2–3 business days.
Note: During restocks, new releases, or special promotions, please allow an additional 2–4 business days for processing.
Estimated Transit Times
SaweetWay uses trusted courier services. Estimated delivery times are as follows:
|
Coverage |
Transit Time |
|
Within NSW |
|
|
Metro |
1–3 business days |
|
Regional |
3–5 business days |
|
Interstate |
|
|
Metro |
3–6 business days |
|
Regional |
6–10 business days |
|
New Zealand |
|
|
Nationwide |
6–12 business days |
If you require express shipping, we can arrange it for an additional fee. Please contact our customer service team at hello@saweetway.com.au before placing your order to discuss available options and pricing.
📦 How do I track my order?
We’ll email you tracking details once your order is dispatched.
If your item hasn't arrived after 14 business days, please contact our team at hello@saweetway.com.au.
💰 How much is shipping?
- Australia:
- Orders below $40: Flat rate of $12
- Orders over $40: Free shipping
- New Zealand:
o Flat rate of $20 per order
🌏 Does SAWEETWAY ship internationally?
Yes — we now ship to New Zealand, with estimated transit times of 6–12 business days.
🛠 What if there’s an issue with my order?
If your order is damaged or incorrect, just email hello@saweetway.com.au with your order number, product name or code, a short explanation, and photos if possible, and we'll look into it and fix the issue. If your item is out of stock or can’t be sent, we'll let you know and refund your payment.